Refunds & Disputes

This policy sets minimum expectations for cancellations, item problems, livestock claims, and evidence when a buyer or seller asks SaltyShelf to review an issue.

Dry Goods Refunds

For equipment and dry goods, buyers should report materially inaccurate descriptions, undisclosed damage, wrong items, missing agreed parts, or shipping problems promptly. Photos, listing links, tracking information, and messages may be required.

Livestock Refunds

Livestock and coral claims follow the Livestock DOA Policy. Sellers may offer replacement, refund, store credit, or another stated resolution when a covered claim is valid.

Shipping Costs

Shipping cost refunds depend on the issue, seller policy, carrier status, and whether the problem was seller-caused, buyer-caused, weather-related, or carrier-caused.

Cancellations and Returns

Sellers should honor cancellation requests before shipment when practical. Returns for dry goods may require buyer and seller agreement. Live livestock returns are usually not appropriate unless both sides agree to a safe plan.

Dispute Evidence

SaltyShelf may ask for photos, video, tracking, timestamps, packaging photos, item condition photos, and message history. Abuse of disputes, false claims, altered evidence, or repeated bad-faith behavior may lead to account action.